When to contact technical support

If you have a question, your first line of enquiry is the FAQ section of this site.

If you cannot find the answer to your question, our expert personnel are always ready to answer questions and provide technical support. The technical support service can be contacted by email or telephone.

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1st level technical support

First level support is provided by phone and email and offers:

• answers to technical questions regarding the installation, settings and uses of Kaspersky products, additional utilities, anti-virus databases and programs.
• consultations about virus activity (symptoms of infection, malware characteristics, methods etc.)
• information about the updating of anti-virus databases and program modules

 
PreSales Support
To help you choose the right product and any advice before purchase please call 09 447 3132

 

Technical Support Service - Contact Kaspersky ANZ Technical Support

Telephone:

Australia:     1300 762 833

New Zealand:   0800 451 468 (or 00 61 3 9623 0424)

Fiji:   05 61 3 9623 0424

PNG:   00 61 3 9623 0424

Indonesia:   001 61 3 9623 0424

Christmas Island:   0011 61 3 9623 0424

Solomon Islands:   00 61 3 9623 0424

Vanuatu:   00 61 3 9623 0424

Norfolk Island:   00 61 3 9623 0424

New Caledonia:   00 61 3 9623 0424

Support hours 

Monday - Friday 8:00 am - 6:00 pm AEST

Saturday 9:00 am - 5:00 pm AEST

Public Holidays 9:00am - 5:00pm AEST 

Only email support is available for OEM products.