When to contact technical support
If you have a question, your first line of enquiry is the FAQ section of this site.
If you cannot find the answer to your question, our expert personnel are always ready to answer questions and provide technical support. The technical support service can be contacted by email or telephone.
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1st level technical support
First level support is provided by phone and email and offers:
- answers to technical questions regarding the installation, settings and uses of Kaspersky products, additional utilities, anti-virus databases and programs.
- consultations about virus activity (symptoms of infection, malware characteristics, methods etc.)
- information about the updating of anti-virus databases and program modules
PreSales Support
To help you choose the right product and any advice before purchase please call 09 447 3132
Technical Support Service - Contact Kaspersky ANZ Technical Support
Telephone:
Australia: 1300 762 833
New Zealand: 0800 451 468 (or 00 61 3 9623 0424)
Fiji: 05 61 3 9623 0424
PNG: 00 61 3 9623 0424
Indonesia: 001 61 3 9623 0424
Christmas Island: 0011 61 3 9623 0424
Solomon Islands: 00 61 3 9623 0424
Vanuatu: 00 61 3 9623 0424
Norfolk Island: 00 61 3 9623 0424
New Caledonia: 00 61 3 9623 0424
Support hours
Monday - Friday 8:00 am - 6:00 pm AEST
Saturday 9:00 am - 5:00 pm AEST
Public Holidays 9:00am - 5:00pm AEST
Email:
Only email support is available for OEM products.